"I have been struggling for the past 1 1/2 years or so to try to resolve this issue; however, there has been no progression in resolution. After working with Trisha, I feel like this is not going to fall through the cracks again and again. She will make sure all parties involved (servicers) and we will finally get to a resolution…I have all the tools needed to be successful this time."
Counseled borrower
"[She was] very helpful and made me feel comfortable and aware that they could help any time in the future if I ever had concerns or questions."
Arthur Lopez, Director Financial Aid, Victor Community College
"Not only did Ashley-Beth help me with all of my questions, she actually knew to ask questions that I didn't realize I needed answered. I am extremely satisfied and actually grateful for her help."
Counseled borrower
"LoanTracker has provided me with the perfect platform to control and track our cohort default rates with real-time results. There are great features and the interface is uncomplicated and simple to customize. Support has been irreplaceable and I am truly satisfied with the web-based software results."
Tangene Umstead, Analyst, Compliance and Default Prevention, American Public University System
"Qao was a true advocate for my needs. She deserves a promotion; seriously, she should be a trainer as she puts a face on your organization of a company that is professional and truly cares."
Counseled borrower
"We chose Solutions at ECMC for several reasons: years and depth of experience, use of several different skip tracing software, an outstanding internet site…and innovative ideas on contacting very delinquent borrowers."
Pueblo Community College
"Jose was very knowledgeable and helpful. He gave me more information on how to manage, and what to do about my student loans, than the school I was attending. Thank you, Jose."
Counseled borrower
"Thank you for all your help this morning. You really helped me identify the need and necessary action steps to continue moving forward."
Heather P.
"The ECMC representative was very helpful and gave informative information that saved me a lot of headache in the future. Thank you for the excellent customer service!"
Counseled borrower
"ECMC began working our 2011 cohort in January 2013, which left them only 9 months to impact our default rate...for the first time in years, we feel our cohort default rate is headed in the right direction and our borrowers are being served by a conscientious team of professionals."
Shannon Sheaff, Director of Financial Aid, Mohave Community College
"Definitely had more information provided than what I asked for, but it was information I will use in the future! Very thorough. Don't find that level of service anymore."
Counseled borrower
"Kegan was absolutely helpful, and was able to work with me in such a time crunch and provide amazing service! Absolutely great service…will definitely recommend ECMC to anyone I know that is currently in need of help with school loans."
Counseled borrower
"I was so stressed and overwhelmed when I called in. I was put right at ease and walked through every step of putting my loans on hold while I worked on an IDR. My employment has special challenges and these questions were also answered. I got off the phone feeling so much better. Thank you so much."
Counseled borrower
"ECMC's LoanTracker has helped us take control of our rising cohort default rates. Since using this product, our default rates have decreased an average of 46%!…It is extremely user-friendly, and the staff at Solutions at ECMC is helpful and responsive."
Stacy Smith, Loan Resource Manager, Santa Barbara Business College
"Kou was so helpful and respectful. I prefer going to him as he knows my situation. I'm sure your other representatives are just as kind and respectful, but Kou is it for me."
Counseled borrower
"What a helpful resource! At a very challenging time in my life, Lexi called and skillfully helped me to navigate my challenges with my student loan. She was professional, personable and gracious. Lexi supported me in reaching out to the loan servicer as well as the organization working on the discharge of my loan to verify that they had received my paperwork."
Counseled borrower